Privacy and Policies
Turtle Steps (“we”, “us”, “our”) is committed to ensuring that your privacy is protected. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and relevant rules thereunder.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you visit our website, place an order, or interact with us:
Personal Identification Information: Name, phone number, email address, mailing address
Demographic Information: Preferences, interests, location
Transaction Details: Purchase history, payment method (Note: We do not store your full card or banking details)
Technical Data: IP address, browser type, device information, referring URL, pages visited
Other Information: Provided by you via forms, emails, messages, or feedback
2. What We Do with the Information
We collect and use your personal information for the following purposes:
To fulfill your orders and provide requested services
To maintain internal records
To improve our products, services, and customer experience
To send promotional emails or updates, only if you have opted in
To respond to inquiries or support requests
To comply with legal obligations and prevent fraud
We will never sell, lease, or distribute your personal information to third parties unless required by law or with your explicit consent.
3. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access, alteration, disclosure, or destruction, we implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Despite our efforts, no electronic transmission over the internet or method of storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Use of Cookies
Cookies are small text files placed on your device to enhance your browsing experience. We use cookies to:
Analyze web traffic
Remember your preferences
Improve website functionality and user experience
You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.
5. Links to Third-Party Sites
Our website may contain links to external sites. Once you leave our site, we are not responsible for the protection and privacy of any information you provide on those sites. Please review their respective privacy policies before sharing your information.
6. Control Over Your Personal Information
You may choose to restrict the collection or use of your personal information by:
Unsubscribing from marketing emails
Requesting access to the data we hold about you
Requesting correction or deletion of your data (subject to legal obligations)
Withdrawing consent where applicable
To exercise these rights, please write to us at [Insert Email Address].
7. Legal Basis for Processing (Under Indian Law)
We collect and process your personal information under the following legal bases:
Your consent
Performance of a contract (e.g., fulfilling your order)
Compliance with a legal obligation
Legitimate interests pursued by Turtle Steps
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, it will be deleted promptly.
9. Retention of Data
We will retain your personal information only as long as is necessary for the purposes outlined in this policy, or as required by law.
10. Updates to This Policy
We reserve the right to amend or update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically to stay informed of any changes.